Delta Airlines Issues Apology To Passengers Over Outage

Above, a Delta jet at the Twin Falls, Idaho airport. Photo by Armand Vaquer.

Next month, I am to go with a friend on a cruise to the Bahamas. The package includes flights to and from Miami via Delta Airlines.

Currently, Delta and other airlines are canceling flights. This is fallout from a massive IT outage that took place last Friday.

According to ABC News:

Delta apologized for its widespread cancellations and delays over the last several days, issuing a new message Wednesday to customers affected by the fallout from the global IT outage last Friday.

The airline also says it plans to issue 10,000 bonus miles and offers to reimburse "reasonable expenses."

“Please accept our sincere apologies for the disruption to your recent travel plans caused by a vendor technology outage affecting airlines and companies worldwide,” the airline said. “Delta teams have been working tirelessly to restore our operation to get our customers safely to their final destinations. We understand that unexpected disruptions like this are difficult for everyone and do not reflect the operational reliability and experience you have come to know and expect from us.”

Delta also said that if passengers incurred “any hotel, meal, or transportation expenses while in transit resulting from this flight disruption,” they may submit a claim to the airline for a reasonable expenses reimbursement.

“Please note that we do not reimburse prepaid expenses, including but not limited to hotel reservations at your destination, vacation experiences, lost wages, concerts, or other tickets,” Delta said.  

Thousands of flights were canceled in the U.S. after American Airlines, United and Delta asked the FAA for global ground stop on all flights.

We are keeping an eye on further developments along with weather conditions. After all, we're in hurricane season.

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