Car Rental Agency From Hell

Above, the car rental agency office from hell. Photo by Armand Vaquer.

If one should ever visit Houston, Texas and are in need of a rental car, one place they should never use is York Car Rental.

They are not included in the regular car rental companies that have bus service at the George Bush International Airport. They have their own shuttle van that is black.

After waiting a considerable amount of time for the van, we were taken to their business that is several miles from the airport. Upon arrival, customers have to wait in line as they have only three booths for arranging for a rental. One does not talk to a live person, but to someone in a television monitor. Frankly, I think their whole business model is a scam to force people to take their insurance.

Here's what I posted at Yelp (be sure to read all of the posted reviews):

Horrible business. They try to gouge people to take their insurance if you don't have your car insurance declaration page. Who keep their policy declaration pages with them? Their cars in shoddy condition. One tire had a cut in the sidewall an another tire had a bubble/blister forming. 

We ended up canceling and headed to a name-brand car rental agency at the airport with Uber. 

Besides the above, the representatives are unprofessional and are televised from some unknown location. Also, they are so bad that most from our van group ended up going ballistic on them and walking out. The average time people are in the booths were around an hour. 

Posted by Brian D. at Yelp:

This is an absolutely terrible business model for an airport rental car company. The amount of time it takes for someone to get a rental car at this location exceeds an hour. It is worth it to pay the extra price for an Avis or Hertz or some kind of a reputable car company rather than deal with the object incompetence of this system. The people may be very nice, but when it takes this long to rent a car the weight is not worth the decrease in price. They lure you in with a cheap price and then double the price of the car rental insisting you take their insurance. This is a bait and switch scam that the FBI and local law-enforcement should look into.

Customers are made to jump through so many hoops that it is a wonder that they didn't ask for a pint of blood to get a car. Maybe I shouldn't give them any ideas.