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Sunday, April 22, 2018

Tokyo's Imperial Hotel Named Best Japan Hotel For Customer Satisfaction

Above, our 2015 dinner party at the Imperial Hotel.

Intrepid reporter Steve Martin (Raymond Burr) said he was staying there in Godzilla, King of the Monsters! (1956) and in 2015, I hosted a little dinner party for friends with Toho Co., Ltd. there.

What am I talking about? I am talking about Tokyo's Imperial Hotel that was founded in 1890 by the Japanese aristocracy.

According to an article in Japan Today, the Imperial Hotel was named best hotel in Japan for customer satis faction.

They wrote:
TOKYO - For the second year in a row, Tokyo's landmark 128-year-old Imperial Hotel has been ranked the best hotel in Japan for customer satisfaction in J. D. Power's Japan Hotel Guest Satisfaction Index Survey, 2017. Out of 25 of the hotel brands surveyed, The Imperial was ranked top in the segment of guest room rates of 35,000 yen or more per night, receiving a score of 773 points out of a possible 1,000 points. 
The Imperial's high ranking was based on high scores received in the areas of reservation, check-in/check-out, guest room, food & beverages, hotel services, hotel facilities, and cost & fees. Replies were received from 26,729 respondents to the August, 2017, internet survey of 166 hotel brand chains and groups throughout Japan. The respondents, aged 18 and above, were asked about their degree of satisfaction with their experiences and services at hotels they had stayed at during the preceding one-year period.

Maybe cheesecake is a little hard to find at the Imperial (former Toho President Shogo Tomiyama did locate some), but the food service we had was excellent.

By the way, the Imperial Hotel is just a short walk from the Shin Godzilla statue in Hibiya.

To read more, go here.

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