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| Above, the Celebrity Mercury docked at Juneau, Alaska. Photo by Armand Vaquer. |
I have been on only three cruises in my life.
The first was a cruise to Alaska with Celebrity Cruises in 2000. The next was to Key West and Havana, Cuba with Royal Caribbean in 2019. The last (and most recent) was to the Bahamas with Norwegian Cruise Line last August.
Each one was enjoyable (maybe except for catching a virus bug on two of them) and I had nothing to complain about.
It's a good thing, too. I spotted an article which states that one can get blacklisted by a cruise line if they file a complaint.
The Points Guy reported:
You might have heard about avid cruiser Jenny Phenix. She's the 68-year-old Floridian who joined a three-year, round-the-world maritime adventure but got booted from the ship before it even set sail.
Her offense? She publicly complained about her frustration with the cruise line and its failure to deliver on its promises.
People were shocked at the cruise line's harsh response to its passenger's complaints. After all, isn't the customer always right?
I wasn't surprised, though. As a travel ombudsman and consumer advocate, I've been tracking this phenomenon. Phenix is only one in a long line of former passengers who've landed on a cruise line's blacklist for excessive, aggressive or public complaints. She's just been the most outspoken about her experience.
Incredible, eh?
There's more to the story, so if one wants to read further, go here.
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