Cheating RV Dealers Hit With Fine and Orders

Above, RVs waiting for repairs at a dealership. Photo by Armand Vaquer.

Over the years, I have seen complaints in RV forums about the RV dealer industry where unfair and dishonest practices took place such as "bait-and-switching" and excessive repair times.

Many states don't even bother to investigate or prosecute these dealers for their practices. But, according to an article in RV Travel, at least New York state has taken action against a couple of dealers. Other states should make note of this and protect consumers similarly.

The article begins with:

Two major national RV retailers have been hit with strict orders and one with a $50,000 fine by New York state. RV One Superstores, Inc. and RV Retailer East, LLC signed off on agreements after the New York Attorney General’s office investigated complaints by consumers. The two outfits were found to have cheated customers in multiple ways. They also dragged their feet when making repairs to customers’ RVs.

RV One Superstores previously owned Albany RV in Latham, New York, and Buffalo RV in West Seneca. The big outfit sold both of these dealerships to RV Retailer in December 2018. Even before the sale, consumers raised a hue and cry that both Albany and Buffalo cheated customers. The complaints were made both to the Attorney General and to the Better Business Bureau.

To see what these dealers did to customers and what actions the state took, go here.