From CNN Business:
Southwest Airlines CEO Bob Jordan released an apology to stranded travelers as the beleaguered airline continues to grapple with what US Transportation Secretary Pete Buttigieg has referred to as a complete "meltdown" of the system. In all, Southwest has canceled more than 15,700 flights since winter weather began disrupting air travel on December 22.
To say that Southwest Airlines has a major public relations problem over flight cancellations would be a gross understatement. Industry reports that the airline's system was antiquated and the airline knew that it was. This was years in the making. They chose to pay dividends to stockholders instead of updating their infrastructure, according to other sources.
I think the only flights I took aboard Southwest Airlines was round-trips to Love Field in Dallas last year.
They really owe customers a lot of money for ruining their Christmas vacations. Winter weather problems are one thing, but having their whole flight system going into "meltdown" is quite another. They need to step up and take care of these people or they can expect a huge class action lawsuit.
I am glad that I didn't fly anywhere during this holiday season.
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